Anheuser Busch InBev Boosts Service Process in Brewery Support Locations

Anheuser Busch InBev is equipping three of its Zone Brewery Support locations with XMReality’s remote guidance in order to further improve technical support throughout its global breweries, enhancing service excellence and brewery output, and transforming the service process in a sustainable way.

“We are very excited to use XMReality to enhance our remote assistance process and bring our small and medium-sized enterprises on the Zone level closer to the breweries,” says Adam Spunberg, global director of Tech Exploration at AB InBev. “We chose XMReality because of the versatility in integrating with our current systems, and its ability to work with a number of different glasses hardware options around the world. We have very high hopes for this partnership!”

Using XMReality Enterprise Helpdesk, AB InBev is expected to save cost-consuming trips and support sustainable service, while reducing time for equipment repairs and overall downtime. Its experts can now guide any client or personnel carrying a smartphone, providing helpdesk experts with the ability to guide, validate and solve issues faster. It can use multi-participant calls to accomplish training and knowledge sharing (including different sites and people).