Berner Boosts Worker Productivity
Berner Food and Beverage completes implementation of Event Management Framework (EMF) for CDC Ross Enterprise, a solution which delivers real-time alerting, exception management and workflows to increase visibility and improve productivity throughout an enterprise.Dakota, Illinois-based Berner Food and Beverage is a private label/store brand supplier of quality food and beverage products, including processed cheese, snack dips, latte and meal replacement beverages.
Berner implemented EMF primarily to improve worker productivity by reducing the administrative time it takes to run reports and hold meetings.As a long time user of CDC Software solutions that include Ross ERP, CDC Factory and Pivotal CRM, Berner implemented EMF primarily to improve worker productivity by reducing the administrative time it takes to run reports and hold meetings.
The integrated solution, which was installed within two days and in which alerts initially configured within five days at Berner, goes across multiple databases within the company and monitors them without the need for time consuming customization.
"EMF is highly accessible and presents information from multiple sources to our employees in a quick and easy-to-read format in the form of an email or dashboard," says Jason Ulrich, analyst for Executive Management of Berner Food and Beverage. "We realized the benefit of using EMF within one hour of installation. With our initial alerts, already we have saved at least a half hour of time from each of our four to five meetings that occur weekly and sometimes daily. It was also easy to get the system up and running, as well as apply the alerts to our businesses processes. The package of alerts that came with EMF applied to our operations straight out of the box."
EMF for Ross Enterprise includes alerting technologies with proactive event detection and flexible resolution workflows. The solution aims to predict and react to events and information in disparate business systems. EMF also initiates a full-circle process to notify the right people on the right channel, and monitors the response and feedback.
EMF is a 24-hour view into a manufacturerâs operations that proactively addresses non-events like the lack of response to a purchase order, or an overdue delivery or a missing time sheet entry. Event or exception conditions to be monitored are defined using an enterpriseâs existing query structures. The enterprise can decide what it wants to monitor and how it wants to receive the notifications that can include dashboards, pagers, cell phones, e-mail, faxes, and web browsers.