Carlsberg Signs Accenture Contract for BSP

Carlsberg and Accenture agree to a five-year contract for the provision of application services to the European operations of Carlsberg Breweries A/S.

 

Under the terms of the agreement, Accenture will support a range of application services in a co-sourcing agreement managed by Carlsberg. The services will support Carlsberg’s “Business Standardisation Programme” (BSP), which aims to enable future growth through the introduction of common business processes, and an enhanced ability to share best practices across its European operations.

 

“The choice of Accenture to help us support BSP reflects their proven experience in delivering similar application services in the consumer products industry and the flexibility it offers in helping us to achieve the aims of our BSP,” says Kenneth Egelund Schmidt, vice president CIO at Carlsberg A/S.

 

Application services will be delivered in areas such as incident management and problem management, and a seven-step improvement process for incident/problem management.   In addition, Accenture will support service validation, test management and request fulfillment.

 

The contract complements an agreement announced in April 2009 by Accenture and Carlsberg Breweries A/S, under which Accenture supports Carlsberg's SAP and Microsoft software implementations in Europe, and the delivery of a common enterprise resource planning platform. The two companies will work together to deliver the services through Accenture’s Global Delivery Network, using one of Accenture’s centers in Hyderabad, India, and local service management at Carlsberg in Copenhagen, Denmark.