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CGT Inside News - 11/01/2006

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U.S. Companies to Increase ERP Budgets in 2007

November 1, 2006 - U.S. companies will increase their ERP budgets by 11.3 percent in 2007, says AMR Research's newly released the "Enterprise Resource Planning Spending Report, 2006-2007."

"This year and next will experience levels of ERP investment that we haven't seen since the late 1990s," says Jim Shepherd, senior vice president, AMR Research. "At that time, new customers were replacing legacy systems with ERP suites. Today, spending is driven by a healthy mix of new customers, consolidation projects, add-on applications and deployment to additional users."

According to AMR, the following factors are fueling growth in ERP spending:

  • ERP vendors expanded product functionality through both internal growth and acquisition. This enables them to garner a larger share of overall application spending. AMR's survey found that technology buyers understand the need to invest in better information systems, and in most markets they have the capital to do so.

 

  • Globalization and lean manufacturing are the two most important business issues companies plan to address with ERP investments. Forty-three percent of respondents aim to have a single global ERP system within three years -- compared with only 26 percent today.
  • Manufacturing and retail buyers favor a single-vendor packaged ERP system. Eighty-two percent of survey respondents from these sectors are using suites for their ERP applications.

 

AMR also predicts that SAP and Oracle will maintain their foothold in the ERP space as 55 percent of respondents in the process of making ERP system selections said SAP was on the list of vendors they were considering, while 43 percent of respondents said Oracle was on their list.

 

TechTactics

Pfizer Facilitates Quality and Regulatory Audits 

Pfizer Inc. implemented Pilgrim's SmartAudit solution in its New York City headquarters in just four months. The fully automated solution will be used across the Pfizer Corporate Regulatory Compliance (CRC) function, enabling Pfizer to manage regulatory and quality audits, improve visibility into client processes, and attain long-term strategic goals and objectives. "As the provider of many of the world's best-known medicines and consumer brands, it is critical that Pfizer constantly ensure it is offering its patients and consumers the highest quality and most advanced products, while remaining fully compliant with internal standards and external regulatory requirements," says Ciaran Schoenauer, Pfizer's senior director of strategic operations, corporate regulatory compliance. "By automating the audit process, Pfizer will further enhance its global reputation for quality and its distinction as the most trusted and reliable pharmaceutical company in the world."

L'Occitane en Provence Enhances Online Value for Consumers

L'Occitane en Provence selects Coremetrics to provide insight into its customers' online experience. L'Occitane is a unique brand of products that range from personal skin and body care to fragrances from Provence. In addition to its e-commerce business, L'Occitane operates 700 stores in more than sixty countries. The company's marketing activities are effectively driving traffic to the site, www.loccitane.com, and the next priority is to ensure these visitors convert to high value customers. L'Occitane also plans to use Coremetrics as its strategic tool to navigate its e-commerce platform, tying together natural and paid search, e-mail, product database and sales analysis tools.

 

 

Pulse

Pilgrim's Pride to Reduce Weekly Chicken Processing

Pilgrim's Pride Corp. will reduce weekly chicken processing by 5 percent year over year, or approximately 1.3 million head per week, by January 2007 as part of its continuing effort to better balance supply and demand amid declining chicken prices and sharply higher costs for corn. "The U.S. chicken industry is subject to volatility and there are a number of factors impacting near-term market conditions. Although industry dynamics improved in the spring and early summer of 2006, market conditions have weakened over the past few months, as evidenced by a decrease in prices for boneless breast meat and leg quarters, as well as a sharp increase over the past two months in the price of corn," says O.B. Goolsby Jr., Pilgrim's Pride president and chief executive officer. The reduction began with eggs set as of October 30, 2006, and will take effect with weekly processing beginning January 1, 2007. The company said the reduction will remain in effect until average industry margins return to more normalized levels.

Bravo! Brands Enlists Media Planning Partner

Bravo! Brands Inc. enlists Carat USA to handle its consumer media buying and planning account. Carat USA will be responsible for media planning and buying for the portfolio of Slammers and Bravo beverages -- flavored milk products that are produced aseptically, have no preservatives, do not need to be refrigerated until opened, and have a shelf life of six months before being opened. Planning and buying will take a multi-media approach, including spot and national television, radio, outdoor, print and new media. Creative for media is currently being handled in-house. Roy Warren, CEO of Bravo! Brands Inc., says, "We have ambitious plans to grow our brands, and Carat is well-suited to help us achieve our objectives. We were particularly impressed by the agency's innovative thinking, and buying expertise."

 

Warnaco to Sell Ocean Pacific Brand to Iconix

Iconix Brand Group Inc. enters into a definitive agreement to purchase the brand Ocean Pacific (OP) from The Warnaco Group Inc. for $54 million in the aggregate. The OP brand is a global action sports lifestyle brand that is more than 35 years old and currently has 30 license agreements, half of which are international. Primary licensed categories include footwear, kid's apparel, eyewear, fragrance, skateboards and surfboards. As part of the transaction, Warnaco will be granted a license from Iconix to continue to manufacture and sell women's and junior swimwear. "As part of our strategy to increase shareholder value, we continually assess our portfolio of brands and licenses to ensure we focus on our strongest platforms for growth," says Joe Gromek, Warnaco's president and chief executive officer. "While we have made significant progress in the restructuring of the OP business, the sale will allow us to increase our attention on our core brands and on our international opportunities, which are the key drivers of our growth strategy. Additionally, given the strength of the OP brand, we are pleased to maintain our association with the OP swimwear business."

 

Retail Scene

Metro Advances RFID in Europe
An RFID test conducted in a Metro distribution center in Unna, Germany, is helping to advance the use of RFID for case and pallet identification in Europe. Metro arranged for the test and prepared the facility in expectation of the positive results. Reva Systems, a provider of RFID network infrastructure, and Impinj, a semiconductor and RFID technology provider, supplied the RFID technology to facilitate the test. "The trial was very successful," notes Dr. Gerd Wolfram, managing director of MGI Metro Group Information Technology. "This is an important finding for supply chain applications in DC's, because it means that both stationary dock door readers as well as mobile readers on forklift trucks or in handhelds can be synchronized to use the same channel." During the test, 36 dock doors were simultaneously loaded with pallets containing 62 cases of a variety of products. "The read rate and accuracy met all the criteria for a successful operation," Wolfram notes. The tests demonstrated average tag read rates between 98 and 99 percent. Until now, time constraints and bandwidth regulations have inhibited widespread RFID usage with a large number of simultaneous readers. Metro initially got involved in this project in January 2006, and with positive trial results in hand, expects to draft a technical specification document for manufacturers by early 2007. "For us as a retailer this is especially important," Wolfram notes, "because apart from our own RFID roll-out we depend on our suppliers to use the technology so that all partners involved benefit from the RFID-enabled supply chain."

J. Jill to Improve Retail Order Fulfillment
J. Jill chooses AL Systems DynaPack to improve order fulfillment and productivity. The proven DynaPack technology, already in use for more than 10 years in J. Jill's parent company, Talbots, is expected to increase order accuracy and fulfillment rates, while reducing labor costs and time to shipment. J. Jill's main focus is to eliminate errors and provide outlets with the correct merchandise in a timely manner.

Bass Pro Shop Overhauls POS
Bass Pro Shops collaborates with PCMS and IBM to overhaul the sales experience at its 34 stores. Scheduled for completion in early 2007, the installation of 10 to 50 POS terminals per store will allow Bass Pro Shops to efficiently manage in-store promotions using IBM's Store Integration Framework and PCMS Vision BeanStore. The Java-based BeanStore application will facilitate checkout along with sales of large-ticket and customized items. The project also includes an upgrade to IBM's SurePOS 700 POS terminals.

 

New Technology

Checkpoint Systems Revamps RFID Go-To-Market Strategy

Checkpoint Systems Inc., a manufacturer and marketer of RF- and RFID-based solutions for identification, tracking, security and merchandising applications, announces its new RFID go-to-market strategy and key industry initiatives. Leveraging its global infrastructure and core competencies, the company will now focus its efforts on satisfying the evolving RF and RFID needs of its core retail customers as well as supporting its existing library business. As part of its new approach, Checkpoint underwent a reorganization to support requirements of its global customers and narrowed its focus to add value to customer relationships.

  

RedPrairie DigitaLogistix Attains "Powered by SAP NetWeaver" Status

RedPrairie Corporation's DigitaLogistix solution achieves "Powered by SAP NetWeaver" status. RedPrairie's achievement of this level of certified integration from SAP AG is expected to significantly ease the integration for customers deploying RedPrairie's DigitaLogistix suite with the latest SAP solutions. Two certificates were awarded, the first validating the real-time, seamless integration of RedPrairie's performance metrics into the SAP NetWeaver Portal. A second certificate validated business scenarios in SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI) to be complete, correct and well-documented.

Wipro Joins Kalido Partner Program

Wipro Technologies signs a teaming agreement as part of Kalido's Systems Integrator Partner Program. The Kalido software complements Wipro's comprehensive practice areas in business intelligence, data warehousing and master data management. By carefully analyzing a business' specific needs and collaborating with customers on their key performance indicators and metrics, Wipro's experienced consultancy team can deliver tailored solutions quickly and with reduced risk. As the latest addition to the Kalido Systems Integrator Partner Program, Wipro will certify its consulting and implementation specialists on Kalido software.

 

Management on the Move

Nike Names Head of Global Running Business

Nike brand president Charlie Denson appoints company footwear executive Leslie Lane as the head of Nike's global running business. The position is one of five new global category management positions announced by the company in August. The new positions will lead more integrated, consumer-focused growth strategies in these core Nike business segments: running, basketball, men's training, women's fitness and football (soccer). Lane will report to Trevor Edwards, vice president of global brand and category management. A competitive runner in high school and a college rugby player and rower, Lane joined Nike in 2003 as part of the company's subsidiaries' team, initially helping to lead the acquisition and integration of Converse. Since 2004, Lane has been responsible for Nike's global footwear strategy, finance and costing activities. Nike footwear generated almost $8 billion in revenue in fiscal 2006, representing about 53 percent of total company revenue.

Constellation Brands CFO to Retire
Constellation Brands Inc., an international producer and marketer of beverage alcohol brands, announces that Executive Vice President and Chief Financial Officer (CFO) Tom Summer plans to retire from his position. Summer has held the position since 1997 and agreed to remain as CFO until May 2007, which will take Constellation through its 10-K filing for fiscal 2007 and provide an orderly transition to his successor. Constellation Brands will conduct an internal and external search to find Summer's successor and has retained a leading executive search firm to assist the company with that effort.

Vantage Point

Tackling the Top Track and Trace Myths

By Bill Gillmor, Global Consumer Products Industry Leader, IBM

 

As I write this article at least one person has died and more than 60 have been hospitalized as a result of consuming E. coli contaminated spinach. The FDA, state regulators, retailers, farmers and spinach processors are all struggling to locate the source of the contamination and to identify the affected lots. Their efforts to save lives and minimize costs are being hindered by the lack of an effective Track and Trace ("T&T") system.

In this article we address the four primary myths commonly associated with T&T and that currently restrict investment in this essential capability. T&T systems vary in complexity but all consist of two separate, but linked, capabilities. All supply chain members need the ability to track traded items as they move through the supply chain and to trace the ownership of all ingredients, raw materials, packaging and the finished product all the way to the consumer.  The phrase 'farm to fork' is sometimes to describe a comprehensive T&T system.

Myth 1: Track and Trace is regulation and mandate driven.

Many of the current discussion around T&T focus on government regulations, and to a lesser extent retailer mandates. While these regulations and mandates will likely expand and increase, ultimately it is consumers that are driving T&T activity. Today's consumers are demanding detailed information about who made a product, where it came from, and what is in it. In parallel consumer preferences and segments are changing at a frenzied pace. 

The expanding number of consumer segments is a leading driver behind the exponential increase in consumer driven product information demands. In addition to wanting to know a product's caloric content, health conscious consumers now demand data on its trans-fat, sodium, cholesterol, fiber, calcium and whole wheat content. Organic consumers demand information on hormones, pesticides, antibiotics, GMO's and the sustainability of crops and farms. Further fueling the demand for product information is the growing list of food safety issues such as E. Coli, salmonella, mad cow, bird flu and potential allergens. Consumer demands for information are very real, are here today and their impact can be dramatic. Sales of both Coke and Pepsi in India, a $1.6 billion market for these two companies, plummeted in August of this year when consumer concerns about pesticide levels prompted widespread protests and outright bans. Cadbury was impacted when a salmonella contamination prompted the June recall of over a million candy bars at a cost of more than $37 million. In addition to the financial impact Cadbury was subjected to severe UK government criticism for being slow to inform authorities about the contamination. T&T can play a critical role mitigating the impact of such situations - helping consumer products (CP) companies communicate critical information about their products and effecting targeted responses.

The core issue is that of trust. If consumers don't trust a product they won't buy it. In today's uncertain world, trust is more fragile than ever. However, by leveraging the information in a T&T system a forward thinking CP company can establish and reinforce trust, and thereby encourage consumers to buy their products.

Myth 2: T&T is only relevant to a narrow assortment of products.

Most T&T activity is currently focused on highly perishable products such as raw meat, fish, eggs and dairy products. However, T&T systems can also accommodate complex, multi-ingredient end products and the same concerns driving consumers to demand information about raw meat apply to other products and ingredients.  Indeed, the extension of T&T from chicken thighs sold in the refrigerated case to the chicken meat in chicken noodle soup is necessary and inevitable.

As a growing number of seemingly benign products are impacted by contamination and other issues the case for investment in T&T increases. The current E. Coli driven recall of spinach across the U.S. is but one recent, tragic example. Earlier this year major European food manufacturers and retailers, including Unilever, McDonalds and Tesco, announced they would not deal with soybean suppliers unless they could "prove" the legality of the soy sources.  Behind this decision were allegations that a significant portion of Europe's soy product is sourced from illegal farms being carved out of the rainforest. Users of soybean oil are also now facing traceability requirements. This oil, sourced from around the world, can be blended several times prior to its sale either as an ingredient or end product.  Of the two processes used to blend soybean oil, one results in the inclusion of a highly allergenic protein, the other does not. For a product as benign as soybeans the farmers and processors, as well as food manufacturers and retailers are now expected to be able to track the sources of their product and trace its ownership to ensure they are obeying the law and not endangering people's health.

Circumstances such as these are arising with greater frequency and rapidity, and can impact any CP industry segment or product.

Myth 3: T&T implementation is a long-term project requiring major investment.

A comprehensive T&T system requires that all supply chain participants have the ability to track the movement of traded items and to trace the owners of all ingredients, raw materials, packaging and the finished products. The complexity of the required T&T system will be driven in large part by the complexity of the product and its supply chain. 

Today, as a result of Enterprise Resource Planning ("ERP"), data management, EDI and other IT investments, in conjunction with SOX, ISO- and HACCP-driven process improvements, many CP companies already have the core elements of a T&T system in place. Fact is, CP companies are already capturing, storing and analyzing T&T related information.  The major barrier to realization of the a comprehensive T&T system, the "EPC Network" referenced in the GMA's 2004 'EPC/RFID Implementation in the CPG Industry' study, is intra-company communication of the information.  It is here that middleware technologies, such as WebSphere, play a major role. By cost-effectively and efficiently linking disparate systems middleware provides a safe, secure means of facilitating the communication of critical data.

To further facilitate necessary sharing of information there needs to be a standard for the items being referenced. For the CP industry EPCglobal is the principle organization developing such standards, and defining identifiers such as Global Location Numbers ("GLNs") and Global Trade Item Numbers ("GTINs"). Despite some challenges the CP industry continues to make strides in this area, 94 percent of respondents to the 2006 GMA IT Study had allocated GTINs to at least some of their consumer units, and 89 percent had allocated GTINs at the case/carton level. However these efforts are focused on finished products, and work remains to develop similar industry standards for raw materials and ingredients.

So while some incremental investment will be necessary, the core T&T elements are already in place.  Indeed a functioning T&T system can be created relatively quickly with some investments in middleware, standards and data management.  Realization of a fully automated, open, standards-based system based on a distributed architecture is the longer term proposition.


Myth 4: RFID is critical to T&T.

By definition the tracking component of T&T requires that movements of ingredients, materials, packaging and products be captured and recorded.  While full automation of this process using RFID could deliver incremental benefits, in most situations existing barcode technologies deliver sufficient functionality. Where necessary, manual recording is even okay. The value of tracking information is enhanced when supply chain participants agree on what is being moved, and where.  Industry adoption of unique identifiers such as GLNs and GTINs help create this shared understanding.  Barcodes can store GTIN and GLN information, and product movements can be captured via automated or manual barcode scanning. RFID tags can accelerate this process; however they are best suited for certain higher value, finished goods items.

When it comes to tracing item ownership existing ERP applications, such as SAP R/3, currently support many of the key activities. This includes batch tracing, lot management, quality management and compliance, as well as data synchronization. Some work may be necessary to ensure information is captured and stored for sufficient length of time but the core functionality already exists in SAP. The other critical piece of the T&T system is the ability of each supply chain participant to access the T&T information of the others.  Middleware applications, such as IBM's WebSphere, facilitate exactly this type of information sharing.

Together a combination of barcodes, standards, SAP and middleware can deliver the core of a T&T system. For some products RFID is currently not practical or cost effective, for T&T RFID is a nice to have but not a requirement at this point.

One unique adaptation of barcode technology, developed by EggFusion, allows egg producers to 'laser-etch' bar codes directly onto individual eggs.  Consumers entering this code into the MyFreshEgg.com Web site can learn exactly where and when each egg was packaged, what distribution center it was shipped through and its expiry date. Although this technology does not currently allow for tracking of egg shipments, it does provide clear traceability benefits, and is currently in deployment by A&P. Similar technology is being used to apply barcodes to individual pieces of fruit.

Summary

With events such as the deadly spinach contamination in the United States, the recall of millions of Cadbury candy bars in the U.K. and the ban on Coke and Pepsi products in India becoming more frequent and costly, the need for T&T has never been more urgent. And with the relatively small initial investment required to implement a functional T&T system the business case has never been stronger. By committing to and investing in T&T a CP company can becomes a trusted provider, in the minds of both consumers and retailers. In today's uncertain, rapidly changing world what CP company wouldn't want that?

Bill Gilmour is a partner in IBM Global Business Services and Global leader for Consulting Services to the Consumer Products Industry.  His consulting work has focused on strategy and performance improvement and the related systems support in the Retail and Consumer Products industries including strategy development, customer relationship management, supply chain management and the development of systems strategies to support business improvement opportunities.  He has worked in Europe, North America and Asia. His work with CPG companies includes implementation of global ERP systems, development of customer relationship management systems and restructuring supply chain processes to maximize revenue generation and improve cost management. He has worked for a wide range of retail operations including hypermarkets, supermarkets, electric, variety and clothing retailers. 

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