Much of the focus on artificial intelligence’s impacts on customer service has been on increasing efficiency by having bots address basic questions, but AI agents are set to become much more autonomous, able to handle complex tasks on their own, according to Gartner.
The threat landscape only continues to grow, driven by vulnerabilities related to generative AI technology, digital decentralizing, supply chain interdependencies, regulatory shifts, and talent shortages, according to Gartner.
Companies may want to be data-driven, but the executives in charge of proving the value of that data are struggling with their core mission, according to a new report from Gartner.
Early advances in generative AI have led to productivity gains for desk workers, but have been less impactful for the supply chain frontline, according to a Gartner survey.
A new report from Gartner is urging supply chain leaders to frame long-term tariff volatility as a potential opportunity to strengthen operations and gain a competitive advantage.
A survey of 303 U.S. consumers conducted in October found that 68% reported that dynamic pricing made them feel like they were taken advantage of. Learn more.
Find a sampling of some of the latest innovations in supply chain modernization, from the importance of a robust digital core to the integration of automation, agentic AI, and advanced analytics.
Chobani is looking to drive marketing-led growth, hiring a new chief marketing officer to lead efforts. Jai Kibe takes on the role of overseeing marketing and creative direction for the Chobani and La Colombe brands.
