Creating the Information Workplace

It is not an exaggeration to say that the workplace has been undergoing rapid and profound changes. One of the most striking changes has been the expansion of roles and responsibilities for information workers'loosely defined as people who use information technology and are charged with some level of decision-making responsibility. It is a group whose ranks are growing rapidly.

"When defining an information worker, people typically think you mean someone who works at desk," notes Erica Driver, principal analyst at Forrester Research. "Our definition of an information worker is people who use IT in their work to do four things: find information; complete tasks and projects; contact, communicate and collaborate with others; and make informed decisions.&quot