Dr Pepper Snapple Group Enhances IT
Dr Pepper Snapple Group (DPS) signs a five-year IT contract with HCL Technologies Ltd. HCL will provide IT application and infrastructure operations and management for the beverage company. HCL is expected to deliver application support and maintenance, and manage and monitor infrastructure support and operations leveraging its Managed Services Model. DPS will become HCL's anchor service desk customer located in HCL's Raleigh, N.C. global services delivery facility.
"After evaluating a number of global service providers, we selected HCL due to the strong team and comprehensive technical solution tailored to our business needs. With its Axon acquisition, HCL also offers deep SAP capabilities, an area of importance to us," says Virginia Guthrie, CIO and senior vice president of information technology for Dr Pepper Snapple Group. "The transparency and flexibility that HCL provided throughout the entire RFP process was unmatched, and we look forward to working with the HCL team on our IT and business process initiatives."
DPS will leverage HCL's Integrated Operations and Management Center
(IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos. The five-year engagement will assist DPS in the following areas: application support and maintenance, end-user computing, integrated service desk and network management.
HCL will also deliver managed print services for DPS. The services will be delivered through HCL's partnership with Xerox. This global partnership was announced in November.
"After evaluating a number of global service providers, we selected HCL due to the strong team and comprehensive technical solution tailored to our business needs. With its Axon acquisition, HCL also offers deep SAP capabilities, an area of importance to us," says Virginia Guthrie, CIO and senior vice president of information technology for Dr Pepper Snapple Group. "The transparency and flexibility that HCL provided throughout the entire RFP process was unmatched, and we look forward to working with the HCL team on our IT and business process initiatives."
DPS will leverage HCL's Integrated Operations and Management Center
(IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos. The five-year engagement will assist DPS in the following areas: application support and maintenance, end-user computing, integrated service desk and network management.
HCL will also deliver managed print services for DPS. The services will be delivered through HCL's partnership with Xerox. This global partnership was announced in November.