Hunter Douglas Deploys CRM Solution

When Hunter Douglas, manufacturer of custom-made window products in North America, needed a business solution that it could support its customer service standards, the company leveraged SAP AG. With the help of SAP Consulting, the SAP CRM rapid-deployment solution was deployed. This solution is also integrated with Hunter Douglas’ enterprise resource planning (ERP) application SAP ERP, providing a launch pad for add-on CRM functionality as needed in the future.

 

"Hunter Douglas is known for innovative design, unrivaled quality and superior customer service; we knew we could count on SAP to deliver a high-quality CRM solution that met our exacting standards," says Don Manuell, CIO, Hunter Douglas. "The SAP Rapid Deployment solution offered an easy way to quickly implement a robust CRM solution that fully meets our customer service needs. The integration with SAP ERP gives us increased visibility into our front- and back-office operations, helping us to provide a higher degree of service to our dealers and customers."