Kraft and Capgemini Ink BPO Deal
Kraft Foods supports its procurement operations in North America by entering into a new agreement with Capgemini America Inc. Under the terms of the multi-year agreement, Capgemini will assume responsibility for the strategic sourcing and spend management of various purchasing categories.
Capgemini will deploy its new global service delivery model, which helps to leverage technology from its recent acquisition of IBX, an on-demand purchasing solutions provider, for Kraft Foods' operations. For Kraft Foods, the IBX technology has been integrated with Capgemini's BPO platform to create an on-demand, e-procurement solution.
Capgemini will deploy its new global service delivery model, which helps to leverage technology from its recent acquisition of IBX, an on-demand purchasing solutions provider, for Kraft Foods' operations. For Kraft Foods, the IBX technology has been integrated with Capgemini's BPO platform to create an on-demand, e-procurement solution.