Kraft and EDS Collaborate for IT Services
Kraft Foods works with EDS, an HP company, to become the first IT provider working in the consumer packaged goods industry to achieve the internationally recognized ISO/IEC 20000 certification.
"Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the implementation of ITIL in 2005," explains Lee Coulter, senior vice president, Shared Services at Kraft Foods. "The company worked to create a set of requirements and projects that supported the continued implementation for high quality IT services."
Working with EDS, Kraft Foods is now positioned to rely on clearly documented IT services and processes that are expected to support its targets of growth, innovation and cost reduction. EDS and Kraft Foods collaborated on the internationally recognized standards and requirements necessary to attain ISO/IEC 20000 certification from the British Standards Institute for EDS's Infrastructure Technology Service Management System.
"We are thrilled with the results of the ISO/IEC 20000 certification assessment and consider this certification a milestone in our IT service industry as well as for Kraft and HP," adds Coulter. "Our work with EDS has put us at the forefront of our industry in this capacity and we look forward to capitalizing on the unique advantages of a fully integrated process approach."
"Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the implementation of ITIL in 2005," explains Lee Coulter, senior vice president, Shared Services at Kraft Foods. "The company worked to create a set of requirements and projects that supported the continued implementation for high quality IT services."
Working with EDS, Kraft Foods is now positioned to rely on clearly documented IT services and processes that are expected to support its targets of growth, innovation and cost reduction. EDS and Kraft Foods collaborated on the internationally recognized standards and requirements necessary to attain ISO/IEC 20000 certification from the British Standards Institute for EDS's Infrastructure Technology Service Management System.
"We are thrilled with the results of the ISO/IEC 20000 certification assessment and consider this certification a milestone in our IT service industry as well as for Kraft and HP," adds Coulter. "Our work with EDS has put us at the forefront of our industry in this capacity and we look forward to capitalizing on the unique advantages of a fully integrated process approach."