Customer Experience

Building off the recent The Next Big Thing: Consumer Experiences report, this conversation with Nicole France, chief evangelist at Contentful, sheds light on the role artificial intelligence is playing in shaping the future of customer experience within consumer goods and the obstacles encountered when trying to achieve personalization at scale

Discover how brands are enhancing in-store execution, embracing emerging trends like AI image recognition, and leveraging data to drive sales.

Southern Glazer’s Wine & Spirits is taking steps to evolve its Proof B2B e-commerce platform into a comprehensive destination for retailers.

Tyson Foods is leveraging the power of artificial intelligence to enhance customer experience.

Consumers are still craving value, but what that means may be shifting as we head into 2025. Get details about upcoming shopping trends.

Italian specialty foods distributor Ferraro Foods is optimizing its ordering processes, using AI to streamline capabilities for more than 8,000 customers across 26 states.

SpartanNash is building out its digital infrastructure and leaning into the power of insights for more personalized and effective customer experiences.

Mondelēz International is implementing a new marketing platform that uses generative AI to increase creation of timely and personalized text, images, and videos.