Members of CGTs Downstream Data Share Group met on June 6, 2011 at the Consumer Goods Sales & Marketing Summit in NYC and engaged in a lively discussion about social media. Key discussion points included...
An annual assessment of leading online retailers shows that customer satisfaction with e-retail remains at an all-time high. After six years at the top of the list, Netflix drops to No. 13 and Amazon narrowly takes the lead. Find out who the biggest gainers were this year.
On the whole, customer satisfaction has not improved since the middle of 2009, and now registers its biggest drop in two years. Find out which of your customers are moving up in the ranks thanks to superb customer service and which ones have fallen from grace.
Amazon.com topped the list for the second year in a row by exploiting the increasing availability of broadband internet and mobile technology. Find out if your top customers made this year's ranking and see what you can learn from their success.
For theCG company, direct-to-consumer selling has become a necessity as the competition against retail store brands heats up. In effect, P&G and PFSweb are testing innovative e-commerce concepts to unlock growth for online sales of consumer products.
Based on nominations collected from our readers, CGT recognizes deserving consumer goods companies for excellence in innovation, supply chain, customer management and growth strategies.
Succeeding in innovation is a rare feat and that is why CGT is recognizing a handful of CG companies for excellence in innovation. Find out which companies took home this year's Most Innovative Product and Most Innovative Company awards.
