Customer Relationship Management

The Best Possible Combination: Jim Coleman, Accenture
A changing and challenging consumer goods landscape is driving Accenture's focus on software to supplement its industry offerings and to better serve consumer packaged goods (CPG) clients. Here, Senior Executive Jim Coleman explains how the company's recent acquisition of CAS builds on that intent.
Readers' Choice Survey 2011
CGT readers recognize the solution and service providers that best empower their businesses across 10 categories of need.

2011 Readers' Choice: Customer Relationship Management

The Top 8 providers of a point solution or an enterprise software suite specific to Customer Relationship Management, including marketing, salesforce automation, customer service, mobile technology, category management, etc.
Hunter Douglas Deploys CRM Solution

Hunter Douglas turns to SAP to support its customer service standards.
Jelly Belly Hits a Sweet Spot

After installing an ERP system that filled a desperate need for advanced planning tools, Jelly Belly Candy Company set its sights on deploying an accompanying customer relationship management system.
Molson Coors Canada Makes Complexity Look Simple

Molson Coors Canada is the first business unit in the company to design, develop and implement a massive five-year customer relationship management transformational program. Three key executives reveal how they standardized 70 percent of the company's sales processes in an extremely complex and highly-regulated market.
2010 Customer Management & Analytics Solutions

A comparison chart of solution providers to the consumer goods industry. Plus, industry experts address market trends and challenges around non-traditional marketing vehicles, downstream data and more.
Agio Cigars Gets to Know the Business Better with Analytics

Agio Cigars is focused on improving CRM and loyalty programs to strengthen its relationship with retailers. The company needed to unlock the benefits of its information.
Natrol Bolsters Customer Service and Retail Collaboration

The nutritional supplement manufacturer creates customized merchandising with the help of an Aldata Solution.
2010 Readers' Choice: Customer Relationship Management

CGT readers recognize the customer relationship management solution and service providers that best empower their businesses.

The Best Possible Combination: Jim Coleman, Accenture

Readers' Choice Survey 2011

2011 Readers' Choice: Customer Relationship Management

Hunter Douglas Deploys CRM Solution

Jelly Belly Hits a Sweet Spot

Molson Coors Canada Makes Complexity Look Simple

2010 Customer Management & Analytics Solutions

Agio Cigars Gets to Know the Business Better with Analytics

Natrol Bolsters Customer Service and Retail Collaboration

2010 Readers' Choice: Customer Relationship Management